The Challenge

Always Best Care Senior Services of Argyle, TX (ABC) has paid its caregivers biweekly for years — a schedule that was cost-effective for payroll but not always ideal for employees.

“There’s always been a demand,” Shane Carpenter, Owner, recalled. “We pay every other week because nobody understands that you pay a fortune every time you process a check. Weekly pay would be too expensive. But we’ve had people ask for loans or say, ‘Hey, I don’t have gas money,’ or need some help between paydays.”

ABC had partnered with a different earned wage access (EWA) provider to help bridge that gap. However, over time, their service deteriorated.

“Nothing could be done directly with the employee,” Shane explained. “Our team had to coordinate everything. They’d say they would do it, but then we’d see screenshots where they kept telling our employees they were looking into it and never getting back. Five different people would work on one issue — none of them talking to each other — and we’d spend 30 days going nowhere.”

That administrative burden fell squarely on ABC.

“It was beyond maddening. That’s people’s money, and they expect something to be done ASAP. Instead, we’d be left in the middle trying to sort it out.”

Making the Switch to Immediate

That’s when ABC learned about Immediate — an EWA provider that handled everything with its own U.S.-based support team and straightforward employee access.

“And for me personally, knowing that Immediate was American-based — that we’d be talking to people who speak English as their first language — was huge. Plus Immediate offered a cheaper cost for the caregiver and a real support line. It was a no-brainer.” said Ashley Grant, Director of Operations.“

With Immediate, caregivers could reach out directly for help.

“It’s kind of like now it’s in your court,” Ashley continued. “If someone’s having problems, Immediate deals with them independently. Our team doesn’t have to jump in and help.”

And Immediate’s team was always responsive.

“Immediate is on top of everything for us,” Ashley said. “Things get done same day — typically within the hour. It’s a 180 to be completely honest.”

A Seamless Experience That Employees Love

ABC’s employees quickly embraced Immediate, especially those who’d never tried EWA before.

“There’s always been a demand,” Shane noted. “When Immediate came along, that was a good answer to that. And it’s kind of strange — some caregivers who never expressed interest before are some of the top ones using Immediate.”

“And we do talk about Immediate with new hires,” Ashley added. “I’d say it’s important to them.”

Impact by the Numbers

With Immediate, ABC has empowered their team without creating new administrative burdens or added fees:

✅ 28% employee enrollment
✅ 223 transactions completed year-to-date
✅ $17,913 in earned wages accessed
✅ 100% of employees say Immediate is valuable to them
‍

Conclusion

By making the switch to Immediate, Always Best Care Senior Services of Argyle, TX finally gave its caregivers a real-time, hassle-free way to access their earned wages — backed by top-tier U.S.-based support that cares as much as they do. “Immediate is on top of everything for us,” Ashley summed up. “It’s a 180 from the previous vendor — and we couldn’t be happier.”