ABC Shreveport, a dedicated home care provider, prioritizes employee retention by fostering a supportive work environment. ABC is a nationally recognized franchise with over 180 locations. In 2015, Keith Carter acquired the Northwest Louisiana franchise, bringing his leadership and dedication to the region. By integrating ImmediatePay and APS Payroll into their onboarding and engagement strategies, ABC Shreveport has enhanced job satisfaction and financial security for its caregivers.

100% of their employees surveyed through Immediate have expressed that having access to ImmediatePay has helped them manage their finances. 

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Personalized Onboarding for Stronger Retention

ABC Shreveport ensures that every new hire receives a comprehensive onboarding experience. Each caregiver is provided with a personalized folder containing essential resources such as:

• Personalized onboarding and engagement materials for employees
• Personalized support materials for employees and access to our support team  
• A gift bag with branded appreciation gifts

As a standard, ABC Shreveport is committed to providing complete in-home services to their clients. Each CNA at Always Best Care receives approximately 20 hours of in-house training. Caregivers have the opportunity to make a meaningful impact on people's lives every day. To further support them, ABC Shreveport has implemented a specialized program that enhances their onboarding experience alongside comprehensive training. After 60 days, caregivers are invited to enroll in ImmediatePay, with a 26% enrollment rate. 

“It’s the best to be able to have access if you do need it.” - ABC Shreveport employee and ImmediatePay user 

“Employees are very appreciative of having access to ImmediatePay. This provides a layer of security with their employment, knowing they can access emergency funds as needed.”  - Keith C., Franchise Owner

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Engaging Employees Year-Round with Immediate 

To reinforce a sense of belonging, ABC Shreveport distributes Immediate-branded giveaways throughout the year at caregiver events and celebrations. Since most employees work in the field, these gestures strengthen their connection to the organization and remind them of available benefits.

“It also makes the employees feel as if they are a part of the team and included, since most of our employees work in the field. We provide this during the year at caregiver parties and events.” - Keith C., Franchise Owner

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ImmediatePay: Enhancing Employee Well-Being and Retention

ImmediatePay has had a tangible impact on ABC Shreveport’s workforce:

• 26% enrollment ImmediatePay regularly
• In 2024 alone, employees accessed $100,000+ in earned wages through 1,000+ transactions

This financial flexibility reduces stress and improves retention by ensuring employees have immediate access to their earnings when needed.

“EWA plays a role in retention by providing financial stability, reducing stress, and improving employee engagement. Investing in our team’s well-being ultimately leads to better care for our clients.”  - Keith C., Franchise Owner

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Creating a Healthy Work Culture

ABC Shreveport emphasizes work-life balance and employee support in the demanding healthcare industry. Offering Earned Wage Access helps reduce financial stress, leading to a more engaged and dedicated workforce.

“The healthcare industry is demanding, so fostering a positive work environment is essential. I focus on creating an engaging and supportive culture where employees feel valued and can decompress after work. While the job requires dedication, maintaining work-life balance is key.”  - Keith C., Franchise Owner

Key challenges in home care:

• Caregiver-client matching requires adaptability and patience
• Retention remains an ongoing challenge, but EWA enhances job satisfaction and stability

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Seamless Connection with Immediate & APS Payroll‍

ABC Shreveport benefits from the seamless connection of Immediate’s Earned Wage Access and APS Payroll, ensuring smooth operations and improved financial flexibility for employees. APS has been supporting Always Best Care for three years. To enhance efficiency, APS created a WellSky-specific import that streamlines payroll processing by seamlessly syncing attendance data with APS.

“Partnering with Immediate for Earned Wage Access (EWA) and APS Payroll creates a seamless experience for both employers and employees. The integration for both is simple, ensuring employees can access their earned wages without disrupting payroll processes.” - Keith C., Franchise Owner

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Conclusion

By prioritizing employee appreciation, financial stability, and seamless payroll integration, ABC Shreveport has successfully improved retention and workplace satisfaction. Ready to transform your workforce? Book time with an Immediate rep today.

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