Immediate - Pay Access

Careers

Support Specialist

We’re looking for a friendly, tech-savvy, and customer-focused Support Specialist to join our team. In this role, you’ll be the first point of contact for our customers, answering questions, resolving issues, and delivering a seamless support experience via phone, chat, and our support ticketing system. Your goal? Help our users succeed while representing our brand with empathy and professionalism.

Location:

Remote

Type:

Full-Time, Hourly

Type:

Part-Time, Hourly

Department:

Customer Success

Responsibilities

Provide fast, accurate, and helpful support via phone, chat, and support software
Troubleshoot technical issues and guide customers through solutions
Follow established support procedures and policies to ensure consistency
Direct users to self-service tools and resources when appropriate
Accurately document all customer interactions
Meet individual and team performance goals

Requirements

2+ years in a customer success or support role
Experience using customer support platforms (e.g., Zendesk, Intercom, etc.)
Strong technical troubleshooting and software navigation skills
Clear and pleasant phone demeanor with active listening abilities
Excellent interpersonal, written, and verbal communication skills
Proficient in Google Workspace (Docs, Sheets, etc.)
Able to work independently and manage multiple priorities
Detail-oriented, adaptable, and calm under pressure
Customer-first mindset with a proactive problem-solving approach
Must pass a background check

Benefits

Full-time and part-time roles available (daytime, evening, and weekend shifts)
Medical, dental, and vision insurance
401(k) retirement plan
On-demand access to your earned pay with Immediate