Immediate - Pay Access

Careers

Implementation Manager

We’re looking for a proactive and customer-focused Implementation Manager to join our growing team. In this role, you’ll lead new customer implementations from kickoff through go-live—ensuring a seamless onboarding experience and delivering on Immediate’s promise of responsive, high-quality service. You’ll be responsible for managing communications, timelines, and training for newly signed customers, while building strong relationships and ensuring each launch sets the stage for long-term success.

Location:

Remote

Type:

Full-Time

Type:

Salaried

Department:

Customer Success

Responsibilities

Manage all communication with assigned customers
Lead all project management duties required for implementing and onboarding newly signed customers
Accurately communicate the mission of Immediate and present information through video conferencing or in-person meetings
Train customers remotely or in person and provide any help or education to new users through our help desk system
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Offer service and technical support to users through phone, chat, and customer support software
Follow communication procedures, guidelines, and policies
Guide customers to use self-help resources
Keep records of customer interactions
Meet personal and customer service team goals

Requirements

2+ years of experience in customer success or implementation project management
Experience with software onboarding and troubleshooting
Familiarity with payroll systems strongly preferred
Excellent interpersonal, communication, and presentation skills
Strong organizational skills and attention to detail
Able to work independently and manage multiple projects simultaneously
Comfortable using CRM, ticketing, and project management tools
Adaptable, solutions-oriented, and focused on customer outcomes
Must pass a background check

Benefits

Full-time position
Medical, dental, vision, and 401(k)
On-demand access to your earned wages
Mission-driven culture focused on financial wellness and empowerment